Litter-Robot™ III Open Air Connect

Can you use a environmentally friendly litter? I don't want to use a clay or crystal litter due to the environmental impact.

You can use other litters in the  Litter-Robot but it has been designed for clay clumping litters. Plant based litters need to be smaller/finer grain particle as they are lighter and dont drop through the sieve as well. They also do not generally clump as well as clay, so they may release more odour (pee smell). Suggestions are Worlds Best (corn) clumping litter (red pack) and also Applaws crushed walnut shell. Most tofu and paper litters are not suitable as they are pellet size.  

Hello. I am keen to purchase this, but would like to know if you have any sales coming up or if you can discount the price? Many thanks

Thank you for your interest. The Litter-Robot 3 value bundle is the best value on the website, if you are looking for the additional accessories it contains. We do not have discounting or sales on the actual Litter-Robots, only bundling additional items together from time to time to provide as much value as possible, all the time.

could the unit sit on a deck outside undercover

If the area is suitable for an open litter tray with clumping clay litter in it, and has access to a power point, yes. Open Air is fine, not water as the appliance is electrical. Note extension cords can be used.

What if the litter robot breaks down after 18 months? Do you offer maintenance services? How to charge

One of the benefits for the LItter-Robot III is that it is designed to be self repairable, with plug and play, and about medium screw driver abillity. The parts are able to be purchased and self installed after warranty, if needed.
However, if you are not confident regarding self installation (videos are available to self assess) then we have a workshop in Auckland that can do repairs. Costs are  shipping (base only approx $65 return) plus usually 1 hour of workshop time (most repairs, $65/hr) plus parts. Current price provided and maybe subject to change over time.
We provide online and phone support both within and outside of warranty, and will pounce if emailed for assistance to help with diagnosis or repair needs. 
sales@catevolution.co.nz.
All warranty and customer support is provided in Australia and New Zealand by Cat Evolution with no need to contact the manufacturer, making help easy to access and responses as fast as possible to get you back into working order not scooping.

Just checking out the Big Box - what are the dimensions please?

We do have the dimensions on our website under product specifications to help, but ask if needed. 

• BOXED 81.28cm H x 58.42cm W x 58.42cm D. 12.7kg

Can I connect the app to multiple Litter-Robot units?

Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

Can everyone in the family use the app?

Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

Is the Litter-Robot compatible with IFTTT and other third-party home automation systems?

Yes! You can connect your Litter-Robot to 650+ relevant smart home products using the free and easy platform IFTTT. Learn more here.

What if I already own a Litter-Robot 3? Can I upgrade my Litter-Robot?

Yes. You can make your Litter-Robot 3 compatible with the app by purchasing the Litter-Robot Connect Base or installing the Litter-Robot Connect Upgrade Kit. Contact sales@catevolution.com.au for more information if you cant see the items on the website under accessories.

Do you ship to PO Boxes?

No, we cannot ship the Litter-Robot  to PO Boxes, due to size. Other items ordered are usually shipped with Australia Post and can be delivered to PO Boxes.

I have travelled from my home and it seems my Litter Robot Connect has gone offline. It was working fine before I left and I have been told that it is still cycling as normal in my absence. Is there anything I can do to fix it from my end or do I need someone at home to do something? Although there are other people at home, they are not too familiar with the operation of the Litter Robot and I want to be getting the notifications for when it cycles or if there are any issues.

Ask someone at home to perform a power cycle.  Review if app connected again.  (successful!!) If not, check the following.   Is the Litter-Robot is too far from the router and not in range of the wifi? A few items to consider: 1)If it's in the basement - customer may want to get a WiFi extender for the basement area 2)Brick walls will block the WiFi Signal 3)Sometimes the difference of the room door open or closed can also result in poor signal strength.   Please note that even though the Litter-Robot says offline, it's still functioning, just not reporting to the App during this period.   If needed, the following may also assist, if there has been an App update.   While in the App, press log out. Delete the app from their phone. Power down phone. Power phone back up and download App with updates. Log in using the same email address and password.

Can more than one person in the house have the Litter-Robot Connected to their phone?

Anyone can log in
to the Litter-Robot with the same email and password (no onboarding required
once its been completed the first time). Download the App and login. Customers can only have 1
email/password login for each Litter-Robot. If you have more than 1 Litter-Robot in the home, you can add them to the same email and password (onboarding required for each Litter-Robot).

Why does my blue light flash on my Connect Litter-Robot when my tray is not full?

Please ensure that the bag is folded over and secured with the tabs
and is not "sticking up" anywhere.  Please also ensure that there is no dust or debris on or inside the DFI
lens that could be tripping the laser. The lens is easy to clean with a dry ear bud, gently wiping any dust off the black lens that is located within the half circle cut out in the cover. The DFI is located within the base cavity, and can be accessed by removing the waste tray and looking up to the right inside the cavity. It is a green board, under a clear cover. It can also be seen and accessed more easily with the Robot dismantled for deep cleaning.  



If that
does not solve the issue, please attempt recalibration of the
DFI.  To recalibrate, first remove the waste drawer liner and any waste
and ensure the DFI Lens is clear of dust and debris.  Then press and hold
"Reset" for about 6 seconds until the light blinks, when it does,
release the "Reset" button. This should recalibrate the DFI.

I have changed the bag and after watching the video have done it properly, but everytime the machine cycles the blue light flashes and the app tells me its full, I wouldn’t say everytime it cycles but its 90% of the time. It didn’t do it when the first bag was in but since its been changed. I’ve looked at how the bag is placed and its rolled down and tight as it can be around the edges. I keep resetting it each time it does it as its definitely not full. Any advice or comments would be great. ????

Please ensure that the bag is folded over and secured with the tabs and is not "sticking up" anywhere.     Please also ensure that there is no dust or debris on or inside the DFI lens that could be tripping the laser. The lens is easy to clean with a dry ear bud, gently wiping any dust off the black lens that is located within the half circle cut out in the cover. The DFI is located within the base cavity, and can be accessed by removing the waste tray and looking up to the right inside the cavity. It is a green board, under a clear cover with a half circle cut out. It can also be seen and accessed more easily with the Robot dismantled for deep cleaning. You can test by taking the tray out and pressing reset, and cycle, with a non-used litter bed so there is nothing to dump out. If you get litter scatter, vacuum before replacing the tray when finished. When finished cycle, if you have a solid blue light, then the issue is tray install, not DFI dust. If its still flashing, it will be dust. Please provide a photo of the lens, for review.   NOTE For a fast check on if the flashing blue light/full drawer notice is dust related, you can easy access the lens by taking out the waste drawer, and (using your phone torch or a real torch) locate the lens right side under top of base. Give the black part in the middle of the half circle cut out cover, a gentle but thorough wipe over with a cotton bud (dry) and see if that addresses the issue. No need to turn off the Robot to do this.   Press RESET to clear the flashing blue light when you have done the clean, then put in the waste drawer and press CYCLE to test.   If its solid blue when complete, it would appear dust is the issue.    If its still flashing blue, it maybe the tray or a fault.  Please get in touch at sales@catevolution.com.au

I am trying to ascertain how much noise it makes ? Is there anywhere I can see a demo?

The Robot makes the equivalent noise to a quiet dishwasher, when actually cycling, for approx 2 minutes. There is no noise when not cycling, as the motor is not turning. The Robot is in a number of semi-public locations around Australia, including some Cat Cafes, so if you advise your City, we maybe able to direct you to where you can see a Robot. There are also a lot of reviews on line, showing the Robot in action, which may help you with further assessing noise. There is also a sleep function, so that you can lock out the Robot for 8 hours per day, non-cycling, for light sleepers. The non-cycle period repeats at the same time daily, until you cancel it. The Litter-Robot is designed for indoor use, in small living spaces such as apartments. We have had ours in the lounge room and also in our bathroom opposite our kitchen, and both areas were and are not disruptive, as long as the space is available and a power point. 

I own the connect version ive used around 3 different clumping litters for it but everytime the pee will clump and stick to the base of the robot and while it cycles it does not come off. Is there anything i can do about this? Im having to manually scrap it off and its not pleasant at all.

There is a huge variety in litters available. The key to good litter for the Robot is fast clumping, low dust, and if possible, carbon or activated charcoal for odour help. For setting, if you are getting muddy streaks and unset litter when cycling, you may need to change the wait time or clumping time to allow longer for your chosen litter to set. Press and hold the EMPTY button for 3-5 seconds until one of the lights starts to flash. Blue is 3 minutes, yellow 7 minutes, red 15 minutes. Change by pressing RESET to toggle through the colour until you have the one longer than current setting, if you need more time to clump up. Press and hold EMPTY button for 3-5 seconds to save (light stops flashing).  If the issue is because your cats pee is going through the litter and pooling on the liner, without being absorbed by the litter, then you most likely need faster clumping/more absorbent litter. However, if you are living in a high humidity climate, then you may have setting issues due to the moisture in the air as well as your cats additions, and a mix with something courser to help keep some structure maybe needed.  For an alternative to clay litter, Applaws crush walnut shell is used by some customers. If you have a light cat, the cat sensor may need adjustment (just ask).

Hi, just wondering if this unit will fit a very large cat? i.e. a Maine Coon Thanks!

The LR3 is actually larger by design, to fit Maine Coon and Ragdoll cats, as most automatic units are too small.    The dimensions are on the website under specifications.   • Fully assembled 74.93cm H x 61.60cm W x 68.58cm D • Waste Drawer 12.7cm H x 31.75cm W x 40.64cm D • Oval Entry 39.37cm H x 26.04cm W • Litter Bed at Maximum Fill 35.56cm across • Inside Globe Widest Point 38-43cm H (depending on litter level) x 50.8cm W x 50.8cm D • Weight 10.89kg • Shipped 81.28cm H x 58.42cm W x 58.42cm D. 12.7kg   Big cats enter, turn and have paws on the entry lip and heads out, in the Open Air.    As a tip, ensure you are using suitable clay clumping litter before introducing the Litter-Robot to make transition easier.

Hi. Do the cat robots have the correct Australian plug? Or do you have to use an adaptor? Thanks

 yes, we have Australia compliant power plugs, not USA ones ;o) No adapter needed!

Do the robots come with AUS power plug? Thanks

 Yes, we have Australia compliant power plugs, not USA ones ;o)

do you have a contact number where we can call

Apologies for not being able to pick up when you called earlier today, as I was cat napping (on Western Australia time currently when not in Tauranga).